3-6 YearsSkills & Experience
- Experience in a customer-facing role (account management, customer success, consulting) preferably in SaaS
- Strong relationship-building, communication, and problem-solving skills
- Proactive and customer-focused mindset
- Ability to understand customer needs and business goals
Roles & Responsibility
- Build strong relationships with key customers
- Ensure customer onboarding, adoption, and retention
- Act as a trusted advisor, helping customers achieve value from the product/service
- Identify upsell/cross-sell opportunities
- Collect customer feedback
- Monitor customer health metrics
Education
- Bachelor's degree in Business, Marketing, or a related field
Other Tools/Knowledge Preferred
- Experience with CRM (Salesforce) and Customer Success platforms (Gainsight, ChurnZero), understanding of SaaS metrics
About Talismatic
Talismatic is a cutting-edge labor market analytics platform designed to offer real-time, AI-driven workforce insights. We cultivate a dynamic, collaborative, and inclusive environment where creativity thrives and professional growth is paramount. Join our talented team and contribute to shaping the future!