1-3 YearsSkills & Experience
- Strong technical troubleshooting skills for software/hardware issues
- Excellent communication and customer service skills
- Ability to explain technical concepts clearly
- Experience with ticketing systems and remote support tools
Roles & Responsibility
- Provide technical support to customers via email, chat, or phone
- Diagnose and resolve technical issues
- Escalate complex problems to relevant teams
- Document support interactions and solutions in the knowledge base
- Contribute to product improvement based on customer feedback
Education
- Associate's or Bachelor's degree in IT, Computer Science, or related field, or equivalent ex
Other Tools/Knowledge Preferred
- Familiarity with SQL, APIs, specific operating systems (Linux, Windows), networking basics
About Talismatic
Talismatic is a cutting-edge labor market analytics platform designed to offer real-time, AI-driven workforce insights. We cultivate a dynamic, collaborative, and inclusive environment where creativity thrives and professional growth is paramount. Join our talented team and contribute to shaping the future!